Term and Conditions

1. Acceptance of Terms

By accessing and using the Pelican Sport Shop website (pelican-sport.com) and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. User Obligations and Responsibilities

As a user of our website and customer of our shop, you agree to:

• Provide accurate, current, and complete information during account creation and checkout
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes and in accordance with these terms
• Not attempt to gain unauthorized access to any part of the website or our systems
• Not use the website to distribute malware or engage in any activity that could harm our systems or other users
• Be responsible for all activities that occur under your account
• Ensure that any products purchased are used in accordance with their intended purpose and safety guidelines

3. Products and Services Description

Pelican Sport Shop specializes in durable, practical outdoor equipment for water sports enthusiasts. Our product range includes:

Core Product Categories:

• Kayaks & Paddle Boards: Including traditional kayaks, inflatable kayaks, and stand-up paddleboards (SUP)
• Fishing Gear: Specialized equipment for kayak and paddle board fishing
• Accessories: Paddles, seats, backrests, storage solutions, covers, and safety equipment
• Replacement Parts: Components for maintenance and customization including rudders, pedals, handles, and hatches
• Transport & Storage: Bags, coolers, sleds, and related gear

Product Characteristics:

Our products are designed with the following principles:

• Durability: Built to withstand real-world outdoor conditions
• Practicality: Designed with user-friendly features for outdoor enthusiasts
• Value-Conscious: Quality equipment at accessible price points
• Safety-Focused: Products meet or exceed industry safety standards where applicable

While we strive to display products as accurately as possible, slight variations in color or appearance may occur due to monitor settings. Product specifications are subject to change without notice as we continuously improve our offerings.

4. Orders and Payment Terms

Order Process:

1. Order Placement: Adding items to your cart and proceeding through checkout constitutes an offer to purchase
2. Order Confirmation: You will receive an email confirmation acknowledging receipt of your order
3. Order Acceptance: Our acceptance of your order occurs when we ship the product, at which point a contract is formed
4. Order Processing: Orders are typically processed within 1-2 business days after payment confirmation

Pricing and Payment:

• All prices are listed in US dollars unless otherwise specified
• Prices are subject to change without notice, but changes will not affect confirmed orders
• You are responsible for any customs duties, taxes, or import fees that may apply to your order
• We accept the following payment methods: Visa, MasterCard, JCB, and PayPal
• Payment is processed at the time of order placement

Shipping Information:

We ship globally, excluding some remote regions and parts of Asia. Shipping options include:

• Standard Shipping: Via DHL or FedEx. Cost: $12.95. Estimated delivery: 10-15 business days after shipment.
• Free Shipping: Via EMS for orders over $50. Estimated delivery: 15-25 business days after shipment.

Delivery times are estimates and may vary due to customs, weather, or carrier delays. Tracking information is provided once your order ships.

5. Returns, Exchanges, and Refunds

We stand behind every product we sell. Our return policy is designed to be transparent and straightforward.

Return Window and Conditions:

• Return Window: 15 days from the date you receive your item
• Condition: Items must be unused, in original packaging, with all tags and accessories
• Process: Always start by contacting our support team at [email protected]
• Refund Method: Refunds are issued to the original payment method
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect

Refund Processing:

• After we approve your return, refunds are processed within 5-7 business days
• Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to appear on your statement
• PayPal refunds are typically faster
• You will receive email confirmation once your refund has been issued

Damaged or Defective Items:

If your item arrives damaged or is defective, contact us immediately at [email protected]. We will arrange a prepaid return label and prioritize a replacement or refund.

6. Intellectual Property

All content on the Pelican Sport Shop website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Pelican Sport Shop or its content suppliers and is protected by international copyright laws.

You may not:

• Reproduce, duplicate, copy, sell, or otherwise exploit any portion of the website without express written permission
• Use any meta tags or other “hidden text” utilizing Pelican Sport Shop’s name or trademarks
• Use any robot, spider, scraper, or other automated means to access the website for any purpose without our express written permission

The Pelican Sport Shop name and logo are trademarks of our company. All other trademarks not owned by us that appear on the site are the property of their respective owners.

7. Limitation of Liability

Pelican Sport Shop provides products designed for outdoor recreational activities. By purchasing and using our products, you acknowledge and accept certain risks associated with outdoor sports.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions by reference, explains how we collect, use, and protect your data.

By using our website and services, you consent to the collection and use of information as outlined in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions.

Any disputes arising from these terms or your use of our website or products shall be resolved through good faith negotiations. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration in Savannah, Georgia, in accordance with the rules of the American Arbitration Association.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the modified terms.

The “Last Updated” date at the top of this page indicates when the most recent changes were made. We encourage you to review these terms periodically.