At Pelican Sport Shop, we believe in straightforward adventures and straightforward privacy. Just as our kayaks, paddle boards, and fishing gear are built for reliability, we’ve built our privacy practices to be transparent, secure, and respectful of your information. This policy explains how we collect, use, and protect your data when you visit pelican-sport.com.

1. Who We Are & Our Approach

Pelican Sport Shop serves practical, value-conscious outdoor enthusiasts worldwide. Our privacy approach mirrors the no-nonsense, trustworthy design of our products. We are based at 1125 West 41st Street, Savannah, US 31415.

2. Information We Collect

We collect only what is necessary to process your order, improve your experience, and provide top-tier customer support.

A. Information You Provide Directly:

  • Order & Account Details: Name, shipping/billing address, email address, phone number, and payment information (processed securely by our partners; we do not store full card numbers).
  • Communication Data: Correspondence with our support team via email (e.g., [email protected]).

B. Information Collected Automatically:

  • Technical & Usage Data: IP address, browser type, device information, pages viewed on our site (e.g., browsing Kayaks, SUP, or Fishing Gear), and how you navigated to our shop.
  • Cookie Data: See Section 6 below for details.

3. How We Use Your Information

Your data helps us deliver the secure, hassle-free service promised on our homepage.

  • To Process Your Adventure Gear: To fulfill orders for Kayaks, Paddle Boards, Bags, Fishing Gear, and other products, including payment processing, shipping, and sending order confirmations.
  • To Communicate: To respond to your inquiries, send important updates about your order, and provide customer support.
  • To Improve Our Shop: To analyze site usage (e.g., which products like “NEW Inflatable Kayaks” are popular) to enhance our website, product selection, and your overall experience.
  • For Security: To protect our website and transactions, preventing fraud and ensuring the security of our payment system, which is “built for the real world.”

4. Sharing & Disclosure of Information

We treat your data with the same care we put into our gear. We do not sell your personal information.

  • Trusted Service Providers: We share data only with essential partners under strict agreements:
    • Payment Processors: Like those for Visa, MasterCard, JCB, and PayPal, to securely handle transactions.
    • Shipping & Logistics Partners: To deliver your gear from our Savannah warehouse to your doorstep.
  • Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
  • Business Transfers: In the event of a merger or sale, customer information may be transferred as a business asset.

5. Data Storage, Security & International Transfers

  • Storage: Data is stored on secure servers. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
  • Security: We implement industry-standard technical and organizational measures—including encryption and PCI-compliant protocols—to protect your data. “We never store full card numbers on our servers.”
  • International Transfers: As we ship globally (excluding some Asian and remote regions), your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for these transfers.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to function smoothly and provide insights, much like a rudder helps steer a kayak.

  • Essential Cookies: Required for core functions like adding items to your cart and secure checkout.
  • Analytics Cookies: Help us understand how adventurers use our site (e.g., time spent on the Kayaks page) to improve performance. These do not identify you personally.
  • Your Control: Most browsers allow you to control cookies through their settings. Note that disabling essential cookies may impact your ability to make a purchase.

7. Your Rights & Choices

You have rights regarding your personal data, which we respect and facilitate in a straightforward manner.

  • Access & Correction: You can request access to or correction of your personal data.
  • Deletion: You may request deletion of your data, subject to certain legal obligations.
  • Marketing Opt-Out: You can unsubscribe from any promotional communications at any time.
  • Data Portability: You may request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe as required by applicable law.

8. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised “Last Updated” date. We encourage you to review it periodically.

Contact Us

For any questions about this Privacy Policy or your data, please reach out:

Pelican Sport Shop
Email: [email protected]
Address: 1125 West 41st Street, Savannah, US 31415

Last Updated: October 26, 2023

Pelican Sport Shop – Straightforward gear, transparent privacy for real adventures.

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