Last Updated: March 26, 2024

Welcome to the Pelican Sport Shop. Just as our kayaks, paddle boards, and gear are built for reliability and straightforward performance, our shipping and returns policies are designed for clarity and ease. We serve practical, value-conscious outdoor enthusiasts who appreciate transparent communication—no fine print, just clear guidelines for your adventure planning.

Shipping Information

We ship globally (excluding some remote regions and parts of Asia). Our goal is to get your gear to you efficiently and securely.

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days after payment confirmation.
  • Shipping Methods & Estimated Delivery:
    • Standard Shipping: Via DHL or FedEx.
      • Cost: $12.95
      • Estimated Delivery: 10-15 business days after shipment.
    • Free Shipping: Via EMS (for orders over $50).
      • Cost: Free
      • Estimated Delivery: 15-25 business days after shipment.

Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays. You will receive tracking information once your order ships.

Our Returns & Exchange Philosophy

We stand behind every Kayak, Paddle Board (SUP), Bag, Cooler, Fishing Gear, and accessory we sell. We’re confident our gear will meet the demands of your adventure. However, we understand that sometimes an item might not be the perfect fit. Our policy is transparent and hassle-free.

Key Policy Summary

  • Return Window: 15 days from the date you receive your item.
  • Condition: Items must be unused, in original packaging, with all tags and accessories.
  • Process: Always start by contacting our support team (details below).
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

⚠️ Important: Non-Returnable Items

To ensure safety, hygiene, and due to the specific nature of certain products, the following items cannot be returned or exchanged unless they arrive defective or damaged:

Replacement Parts & Parts Mesh and Bungee Cords Opened or Used Safety Gear Final Sale Items

Analysis Basis: This determination is made from our product categories and the practical, safety-first nature of our gear. Items like Replacement Parts and Parts have specific compatibility requirements. Mesh and Bungee Cords are often cut to custom lengths during installation. The integrity of opened safety gear cannot be guaranteed.

Step-by-Step Return & Exchange Process

1 Initiate Your Request

Within 15 days of delivery, email us at [email protected] with your order number and reason for return/exchange. Use the template below to ensure we get all needed info quickly.

Return Request Email Template:
Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Pelican Sport Shop Team,

I would like to request a [return / exchange] for my order.
Order Number: [Please provide]
Product Name: [e.g., Pelican Kayak, SUP Paddle, etc.]
Reason for Return/Exchange: [e.g., wrong size, defective part, changed mind]

I have read and understand the returns policy on your website.
My preferred resolution is:
[ ] Refund to original payment method
[ ] Exchange for: [Specify exact product name/size/color if available]

Please send me the RMA number and return instructions.

Thank you,
[Your Full Name]
[Your Phone Number associated with the order]

2 Receive Authorization & Instructions

Our team, based in Savannah, will review your request and email you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Do not ship items back without an RMA.

3 Pack & Ship

Securely pack the item in its original packaging with all accessories. Include the RMA number inside the package. Ship to our warehouse address provided in your instructions.

4 Inspection & Processing

Once received, our team will inspect the item (typically within 3-5 business days). We will notify you via email about the status.

5 Resolution

  • Refund: For approved returns, your refund will be processed.
  • Exchange: For size/color exchanges, we will ship the new item once the return is approved. For out-of-stock exchanges, we will issue a refund or discuss alternatives.
  • Defective/Damaged Items: We will cover return shipping and expedite a replacement or full refund.

Refunds: Timing & Method

We believe in getting your funds back to you as promptly as our shipping partners deliver your gear.

  • Processing Time: After we approve your return, refunds are processed within 5-7 business days.
  • Method: All refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Appearance on Your Statement: Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to post to your account. PayPal refunds are usually faster.

You will receive an email confirmation once your refund has been issued.

🔧 Damaged or Defective Items?

If your Kayak, Paddle Board, Fishing Gear, or any item arrives damaged or is defective, contact us immediately at [email protected]. We will arrange a prepaid return label and prioritize a replacement or refund. Our gear is “built for the real world,” and we’ll make it right.

Need Help? Contact Our Support Crew

Our approach is straightforward—just like our gear. Reach out with any questions.

  • Email: [email protected]
  • Address for Returns (By Authorization Only):
    Pelican Sport Shop Returns
    1125 West 41st Street
    Savannah, US 31415
    Please note: This is not the address for unsolicited returns. Always obtain an RMA first.

Pelican Sport Shop – Straightforward gear, transparent policies for real adventures.

This policy complements our Privacy Policy.

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